Shipping & Returns

Shipping and Returns ...

1. How quickly will my order be shipped?

We will normally ship within 24 hours after we receive your order. Most orders received in the morning of a working day are shipped the same day. You can count on our speedy shipping. Orders ship from Country Victoria. 

We strive to reply to any inquiry on the same day it is received (or the following day depending on when it was received).

We will let you know if any items are not in stock. We will suggest alternatives if they are available and/or an estimate on when we expect to receive the ordered items.

2. How much is shipping within Australia?

We use Australia Post as our main carrier – courier companies can be organised, at the customer’s expense, if required. For items that qualify under Australia Post guidelines as letters, we charge the standard Australia Post charges, plus a small handling fee for envelopes, stationery and staff time.

For items that are required to be shipped as a parcel, generally the bulkier items larger than 2cm high, we use Australia Post at the current Australia Post Rate.

When we ship with satchels we will generally instruct Australia Post that the package may not be left at the destination without someone being home. This is more secure where mail may stay in a shared space such as an apartment building. A card will be left in your letter box and you can collect your parcel from the nearest Australia Post outlet.

3. Can I ship to an address outside Australia? If so, how much will shipping cost?

We don't offer this as a rule due to increased shipping costs, but please Contact us if you require this.

4. Return an Item ??

Please contact us first us via the “Contact Us” page.

Back
Your IP Address is: 54.224.202.184
Template designed by SageFish.com. Copyright © 2017 Grannys Crafts. Powered by Zen Cart